Contact us
Faqs
We understand that navigating the world of personalised promotional products can raise questions. That’s why we’ve compiled this comprehensive list of frequently asked questions to help provide you make an informed decision before you order.
Whether you’re considering custom printed wristbands, microfibre cloths, lanyards, or our premium branded service, our FAQs cover a range of topics to address common concerns. What’s more, our friendly customer support team is always available to assist you.
Customisation options typically include printing or engraving with company logos, artwork or messages. Depending on the product, options may include colour choices, various printing techniques like screen printing, dye sublimation or embroidery. Some promotional products such as printed microfibre cloths also allow for custom shapes and sizes and edge finishes.
We also offer a premium branding options to further suit your needs. You can colour match your designs to create a product that reflects your brand identity.
Promotional products are generally items imprinted with a company’s logo or message that is used to promote a brand, event, or cause. These items are typically distributed as giveaways or gifts to customers, employees, or prospects to increase brand awareness and loyalty.
Our default option for proofs is digital. That works for most customers. If that is not satisfactory we also offer the option of a sample proof for an additional cost. Samples allow customers to assess the product’s quality, materials, and customisation accuracy first-hand.
Digital proofs provide a preview of how the final product will look. This gives customers a chance to make any necessary adjustments or corrections to the design before production begins.
The bulk of what we offer are custom printed lanyards, microfibre cloths and wristbands. We do however offers a full online catalogue of promotional products covering everything from pens, t-shirts, tote bags, drinkware (such as mugs or water bottles), USB drives, keychains and hundreds more.
The items mentioned are practical, versatile, and offer ample space for branding. As a result they are effective in conveying a brand’s message to a wide audience.
A good promotional product is useful, relevant to the target audience, and aligns with the brand’s identity and message. It should be of high quality to reflect positively on the brand and evoke a positive response from recipients. Additionally, it should offer ample space for branding to ensure visibility and memorability.
Production time varies depending on factors like the complexity of customisation, order quantity, and the supplier’s workload. Generally, production can take anywhere from a few days to several weeks. For example; promotional microfibre cloths and silicone wristbands have a lead time of 2-3 weeks from artwork approval.
With tyvek wristbands the lead times are only 4-5 days from artwork approval. For the most part production times will be stated on the product page. If you’re unsure contact us and we’ll to ensure your products are ready in time for planned promotional events or campaigns.
The minimum order quantity varies depending on the product you choose. Please refer to the product page on our website for specific information regarding minimum order requirements. For the most part minimum order quantities are around 100. Furthermore, you can expect to benefit from significant discounts the more you order.
Once an order has been placed and confirmed, it may not be possible to cancel or modify it.We will liaise with you directly to confirm any artwork submitted and provide a digital proof before production.
Please contact our customer service team as soon as you’ve ordered, and we will do our best to accommodate your requests.
